+ Set Home + Add Favorite + Site Map + 中文版
Software Development
Data development and management
Custom Software Development
Software application deployment
Mobile Software Development
Management Consulting
IT Consulting
BPM Consulting
Project Management Consulting
User Experience Optimization
Product Management
Data Management Solutions
BI solutions
CRM Solutions
Office Automation
Web-GIS solutions
Industry News

Customer Relationship Management (CRM)

CRM systems for marketing help the enterprise identify and target potential clients and generate leads for the sales team, Everything you need to know about a customer or prospect - from order history to work in progress to credit rating and payment status - is instantly available from CRM

CRM Features
· A key marketing capability is tracking and measuring multichannel campaigns, including email, search, social media, telephone and direct mail 
· Single point of entry to access all of the key information for your customers, prospects, and vendors including:

o Contact information
o Events
o Opportunities/campaigns
o Open sales orders, open shipments, sales history, work orders
o Service requests
o Website information
o Map of the billing address
o All notes
o To-do lists
o Email history

· Ability to create quotes and sales orders from an opportunity
· Extensive searching capabilities
· Reporting
· contact management screen includes prompting for all daily events including customer follow-up, sales campaign management, letter creation, labels, and email
· Extensive prospect management including sales funnel with reminders.
· Forecasting
· Integrated with customer service screen which includes open orders/shipments/accounts receivable, order status at shop level.

Through to use CRM, employees can:

· Access all customer information, including job title and function, multiple email accounts, multiple contact numbers, and more.
· Track new sales tied to a prospect or a customer, forecast the sale close date, or research the sale dollars, type of sale, and ship date.
· Drill down to access financial information, such as payment history, credit limits and days outstanding.
· Document customer preferences, quality issues and other information vital to building strong customer relationships.

Fast Track
·About Us
Company Profile
About us
Contact us
·Products and Services
Software Development
IT Outsourcing
Network Services
System Integration / Test
·Service and Support
Consulting Services
IT Services
Operation Service
Demands feedback
System Service
Training Services
Online Support